Tips for Choosing the Right BMW Repair Specialist
There’s a reason BMW is such a highly respected automotive brand. The automaker has a well-deserved reputation for producing quality, high-performance vehicles that are as reliable as they are stylish. Unfortunately, even the best-designed and most carefully constructed automobile will eventually need repairs, and BMWs still require preventative maintenance if drivers want to avoid serious trouble down the road.
BMWs are beautiful cars, and they deserve to be treated right. It’s not worth entrusting such a specialized machine to just any mechanic, but dealerships often have long waits for repairs and charge far more money than their services are worth. Instead of going to a dealership or a random mechanic when something goes wrong, find a local BMW service center that checks all of the boxes below to find the right repair specialist.
Ask About Technician Training
BMWs are advanced machines, so don’t assume that just any mechanic with a few years of experience will do. Make a point of asking about technician training and certification and choose a shop that hires BMW master technicians. These experts go through months of rigorous training on how to work on BMWs, in particular, so they know the ins and outs of every vehicle the automaker has manufactured.
Make Sure the Shop Has the Right Tools
The average independent mechanic shop does not have access to the specialized tools and equipment required to perform BMW repairs. While it’s sometimes possible to diagnose and repair a problem without them, those repairs will take much longer and leave drivers facing higher labor costs. Performing a BMW repair in Raleigh without the correct diagnostic equipment can also negatively impact the quality of service since BMW has proprietary diagnostic systems that offer a more accurate picture of the underlying issues and how they can be resolved.
Investigate the Shop’s Reputation
It’s easy enough to find local BMW dealerships and repair shops online, but not all of them are created equal. Dealerships usually charge an arm and a leg, while random local shops don’t always provide quality services. Before deciding who to trust with BMW repairs, do some research into each local shop’s reputation, starting with Bimmer Performance Center.
Start by checking with the Better Business Bureau to see the shop’s rating and make sure there are no complaints filed against it. After that, read through at least a handful of reviews on sites like Yelp, Google, and Facebook, keeping an eye out not just for extremely negative or positive reviews but for trends. If a majority of other local BMW owners have had good experiences at a shop, there’s good reason to believe that new customers and their cars will receive the same level of care and attention.
Check for Repair Warranties
BMW owners should always expect the best, not just when it comes to vehicles but also to any repair work performed on them. Shops that specialize in servicing and repairing BMWs know that, so they go out of the way to ensure that customers get not just a positive experience at the shop but also long-lasting results. A shop that is willing to offer a warranty on the repairs that it provides is confident in its technicians and their abilities and much more likely to offer the level of service that BMW owners have come to expect.
Expect to Form a Long-Term Relationship
Few people would want to establish a friendship with someone who is cold, arrogant, or non-responsive to their needs. While drivers don’t need to be best friends with their technicians, they should expect to form a long-lasting relationship with the shop’s employees, which means finding mechanics who are also friendly, professional, and reasonable to work with.
It should be quick and easy to schedule service calls, learn when the repairs can be completed, and what, exactly, is wrong with the vehicle. A technician should call with updates before performing any additional work that the driver did not agree to, and the car should be ready for pickup on time. Finally, both drivers and their vehicles should always be treated with respect by everyone on the team.
Get Help Now
At Bimmer, we believe that Raleigh drivers should have access to exclusive, professional repair services without having to wait for service at a dealership. All of our mechanics are Certified BMW Master Technicians with years of dealership experience, which means that we can offer all the same diagnostic and repair services without all the hassles. Browse our website to learn more about our team and the expert repair services they provide or call (919) 918-0807 to schedule an appointment.