My passion began at my first service shop. I ended up helping out in the shop on a day we were short-handed, performing A routine service and service to a coolant concern. From there it was known that a lot of the interaction I had with my BMW customers needed little extra attention to their vehicle, something most shops lose sight of.
My first BMW experience was performing oil service. I was also a service advisor at the time. At that time the customer has no idea of important services that his car needing and I was the one to bring them to his attention, and it turned saved him from potentially needing a new engine. This was the driving force of wanting to make sure every customer from there on out had a good multi point inspection and explained items needed or items due.
My training with BMW began with working and advising on German/ European Vehicles in general. In the past, I worked at service shops that dealt with Land Rover, Jaguar, Audi, Mercedes And BMW. My training with BPC began with listening to the trustworthy technicians we have and completing Elite Masters courses for service advising.
Working for BPC was an opportunity to further my services in helping others. The enjoyment I receive is from the services I help to provide. Ultimately, it all goes back to giving customers the satisfaction that they are getting the best service provided when it comes to BMW. Knowing we are a one-stop shop is important to me. I enjoy knowing we have the best technicians that a service shop can provide.p